FAQ

Frequently Asked Questions – Hopefully these will help answer some questions you may have!


Q: What are industry tickets?
A: Industry tickets are genuine music tickets, identical to those purchased through Ticketmaster/Moshtix or the event organisers but without the lame booking fees they charge. This means you save money and unlike General Admission (GA) tickets, industry tickets are transferable. If your plans change, can’t make it on the day .. simply pass the tickets on to someone else, no name-change needed!
 
Q: Are these Legit tickets?
A: Yes, 100% genuine. We work closely with Australia’s biggest music promoters and event organisers so you don’t get stung by scalpers and other unauthorised ‘ticket sellers’ - don't trust anyone else.
 
Q: How do I know you’re legit?
A: The website is powered by Atomik Arts, with a solid reputation Australia wide, especially in WA and we invite you to ask around. Indytix.com.au provides speedy service, tidy track record and fast response to enquiries will give you the confidence to make indytix your first destination for affordable music tickets. Unlike other 'sellers' that add hidden fees and operate shady websites with no security measures, we offer 256-bit security for your online peace-of-mind. This is more secure than some online banking websites, so you're in good hands.
 
You will also get a scan of your actual tickets before shipment along with a tracking number to get you excited as they get delivered in a jiffy!
For some events, tickets may be prepared and distributed by the major ticketing agencies – minus their hefty booking fees, as we do all the hard work to save you cash :)
 
Q: How come your tickets are the most affordable in town?
A: Unlike other ‘ticket sellers’ who sneak-in shady fees, we don’t charge any processing fees or delivery fees. And if you'd prefer express delivery or collection from one of many convenient Perth Metro locations, we're happy to accommodate this and save you more.
 
Q: How much is postage for tickets?
A: Postage is outlined on the ticket page itself with no extra fees – yay! Not only that, we offer free collection of tickets from various locations around the Perth Metro Area, just select your preference when you add to cart.
Note, for orders within 7 working days of the event, we reserve the right to request express postage for late orders.
 
Q: How do I pay for tickets?
A: Bank Deposit/Transfers are accepted (allow upto 3 working days) or alternatively you can purchase via PayPal’s secure system (instant) or Bitcoin (confirmed within hours)
 
Q: I don’t have Paypal how can I pay for tickets?
A: Either choose Bank Deposit (see above) or select PayPal and follow the prompts for additional methods to provide payment. As a side note, sign-up to Paypal is of no cost to you.
 
Q: Can I get a discount if I buy in bulk?
A: Discounts may be available from time to time, within the framework of our online shop and occasional discount offers (if available)
However since you're here, you are already aware that we have the most affordable tickets available :)
 
Q: How long will I have to wait to get my tickets?
A: Tickets are typically posted the next working day, with delivery within a working week, sometimes faster. On some occasions a longer time frame is required to process orders and this is outlined in the ticket page. Delivery times are beyond our control. Registered post may take upto 14 working days, please keep this in mind for orders of 3+ tickets. If you dont receive your tickets within 14 working days of postage, contact us.
 
Q: I’m worried my tickets will get lost in the mail!
A: Australia Post’s service is very reliable, having delivered thousands of tickets (literally) without over 99% of orders successfully delivered.
By default we use Registered Post, however if you prefer to collect, this option is also available on selected products.
 
Q: I am trying to find some concert tickets but they are not listed on your site?
A: Feel free to contact us via the form for major festivals & club shows. Availability depends of demand, so if there are sufficient requests for a particular event, we will make enquiries and keep you in the loop!
 
Q: I’m an event organiser & would like to have tickets/general admission to my events sold through this website, can you help?
A: Yes absolutely - Whether you have tickets or just have a door charge/require a doorlist, we have a solution to cater to your requirements, feel free to contact us via the form with details of your event.
 
Any more questions, Feel free to contact us. 
 
Payment processing fees and postage fees are costs we absorb, though this policy is subject to change at any time.
Postage via Registered Post/Express Post is entirely at our discretion, based on your selections when placing an order.

Full Ticketing terms can be found under Privacy policy & Terms.

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Indytix.com.au has one purpose: to bring you and your friends closer to the events you love.

Join the party today and enjoy exclusive deals, industry tickets with FREE registered postage or collection for all WA tickets & express 256-bit secured checkout with 5 convenient payment options. Be rewarded with our loyalty program for being savvy music fan & share the good times with your friends by becoming an affiliate - it's free and easy.

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